Delete your Geotally account

Updated: October 22, 2026

The short version

You can delete your Geotally account yourself, at any time, from the Geotally app on Android or iPhone or from the web dashboard. You confirm with your password and the account is deleted straight away. There is no undo. You do not need to email anyone.

In the app (Android and iPhone)

1. Open Geotally and sign in.
2. Go to the More tab and tap Delete account. This opens your account page.
3. Under Danger zone, choose Delete account, enter your password and confirm.

On the web

1. Sign in at app.geotally.ai and open Account.
2. Under Danger zone, choose Delete account, enter your password and confirm.

Only the account owner can delete the account. If you are a team member, ask the owner, who can also remove you from the team. If your account has no password yet, set one under Account › Security first. Before you delete, you can download a copy of your data from Account › Danger zone › Export my data.

What is deleted

• Your account and everything linked to it, removed from our database at once: your account record, team members and invitations, brands, prompts, runs, AI responses, mentions, citations, snapshots, report records, action plans, publishing connections, support tickets, passkeys and device push tokens.
• Report PDFs are queued for deletion from file storage at the moment you delete, and are gone within 35 days. Your custom report logo, if you uploaded one, is deleted at once.
• A web (card) subscription is cancelled for you. We cancel it with our payment provider before anything is deleted. If the cancellation cannot be confirmed, nothing is deleted and you are asked to try again, so you are never billed for an account that no longer exists.

Subscriptions bought in the app

A subscription bought through Google Play or the App Store is billed by Google or Apple, and we cannot cancel it for you. Deleting your account does not stop it, so cancel it as well: on Android, open the Play Store › Payments & subscriptions › Subscriptions; on iPhone, open Settings › your name › Subscriptions.

What we keep, and for how long

• Security audit log: detached from your account when you delete it, but the recorded IP address and browser details stay until the entry expires: routine events 30 days, warnings 180 days, security-critical events (including the deletion itself) 365 days.
• Encrypted database backups: a 35-day rolling window. We do not edit backups, so your deleted data is fully gone from them within 35 days.
• Email delivery logs and error logs: 90 days.
• Billing and tax records (invoices and payment records held with our payment provider): kept as tax and accounting law requires, typically 7 years, even after the account is deleted.
• Google Play and App Store purchases are recorded by Google or Apple under their own policies.

Full details are in the Privacy Policy.

Deleting only some data

You can delete a single brand from the dashboard at any time. That removes its prompts, runs, snapshots and reports and keeps the rest of your account.

Can't sign in?

Email support@geotally.ai from the address on your account and ask us to delete it. We acknowledge within 5 business days and complete the deletion within 30 days.